Tuesday, March 18, 2014

A New Rod and Reel!!!

Got to love LLBean. About three years ago, I purchased this compact fly fishing / spin casting fishing rod and reel combo set for traveling. When I was down in Patagonia fishing in 0 degree temperatures the tip of my fly rod snapped just the tip. Recently, I called LLBean to inquire if they could repair or replace the part. They gathered my information, then told me to print out a return slip and mail the whole set back to them. I sent the whole set back to LLBean and waited. After about two weeks, a completely new set arrived in the mail yesterday. Great products... great customer service... a great company... LLBean. 

Filed under how to make a customer for life.

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